Legal & Policies.

Electronics Repair Service Agreement

Effective Date: December 1, 2025

Service Provider: Josiah Ramler / Verdron

Business Address: Available upon request

Contact: Leave feedback to receive our contact information

1. Definitions and Parties

"Customer": The individual or entity requesting repair services. "Service Provider": Josiah Ramler / Verdron — an independent electronics repair business not certified or authorized by any OEM. "Device": Any electronic equipment submitted for diagnosis, repair, maintenance, or upgrade.

2. Scope of Services

Verdron will perform diagnosis, repair, maintenance, and upgrade services as requested and authorized, including hardware replacement, software installation, data backup (if requested), cleaning, and troubleshooting. The Customer affirms they are the owner or authorized agent of the Device.

3. Acknowledgment of Risks & Data Loss Disclaimer

Repair of electronic Devices carries inherent risks including potential data loss, hardware or software failures, voiding of manufacturer warranties, and incompatibility with future updates. The Customer is solely responsible for backing up all data prior to service. Verdron is not responsible for any data loss regardless of cause.

4. Limits of Liability

Verdron's liability is strictly limited to the total amount paid for the specific service. Verdron is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.

5. Warranty

Verdron provides a limited 30-day warranty on labor, covering only the specific repair performed. No warranty for devices with pre-existing damage, misuse, or unauthorized modifications, or for software, data, or compatibility with future updates. ALL SERVICES AND PARTS ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES.

6. Payment Terms

An estimate will be provided before work begins. Customers may set a maximum budget. Full payment is due upon completion. Accepted: cash and check payable to Josiah Ramler. All parts remain Verdron's property until paid in full.

7. Repair Timeframes

Verdron will make reasonable efforts to complete repairs within the estimated timeframe. No guarantee is made regarding specific completion dates. Customers will be notified of significant delays.

8. Compensation & Refunds

If a repair fails within the warranty period due to Verdron's error, the Customer is entitled to corrective action at no additional labor charge. If a repair cannot be completed, the Customer will be offered return of the unrepaired device, partial refund, or credit toward future services.

9. Privacy & Data Handling

Verdron collects Customer information solely for providing repair services and legal compliance. Personal data is not sold or shared with third parties except as required by law. With explicit consent, Verdron may use images or descriptions of repaired Devices for advertising or educational purposes. By leaving a review, the Customer provides perpetual consent for that review to be shared in paper, audio, and digital formats.

10. Dispute Resolution & Governing Law

Disputes will first be attempted through good-faith negotiation, then submitted to mediation or binding arbitration in Woodford County, Illinois. This Agreement is governed by the laws of the State of Illinois.

11. Right to Repair Disclosure

Verdron is an independent repair provider not affiliated with any Device manufacturer or OEM. Repairs may void manufacturer warranties. Under Illinois law, Customers have the right to choose independent repair providers. Verdron may use used, refurbished, or non-OEM parts.

12. Consumer Protections & Modern Values

Verdron is committed to transparency, fairness, and sustainability: clear information about services and costs; responsible parts sourcing; minimizing electronic waste; and treating all customers with respect, honesty, and professionalism.

13. Technician Qualifications

All services are performed by Josiah Ramler, experienced in electronics repair but not certified or authorized by any manufacturer. Safety protocols are followed at all times.

14. Recordkeeping & Backup Services

Verdron maintains records for a minimum of three (3) years or as required by law. Data backups are available as an optional, fee-based service, retained for up to three (3) months after service completion.

15. Entire Agreement & Acknowledgment

By authorizing service, the Customer acknowledges they have read, understood, and agree to all terms. This Agreement supersedes all prior agreements regarding the subject matter.

This Privacy Policy describes how Verdron / Josiah Ramler ("Verdron," "we," "us," or "our") collects, uses, discloses, and protects information about you when you visit verdron.com or use our services.

1. Information We Collect

Information you provide directly: When you use our contact or feedback forms, we collect the information you voluntarily submit — which may include your name, email address, phone number, and the content of your message. We do not require more information than is necessary to respond to your inquiry.

Information collected automatically: If you consent to analytics cookies, Google Analytics may collect non-personally-identifiable information including your approximate geographic region (country/region level only), browser type, device type, pages visited, time spent on pages, and referral source. Your IP address is anonymized before it is stored. We do not collect precise location data.

Information we do not collect: We do not collect payment card details (we accept cash and check only), government-issued identification, or any sensitive personal information as defined by applicable law.

2. How We Use Your Information

We use the information we collect only for the following purposes:

• To respond to your contact or service inquiries
• To provide and improve our repair, recycling, and education services
• To display approved public reviews on our website, with your consent
• To understand how our website is used, in aggregate and anonymized form, via Google Analytics
• To comply with applicable legal obligations

We do not use your information for automated decision-making or profiling.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:

• Consent — for analytics cookies and any optional data uses you have agreed to
• Contractual necessity — to fulfill a repair service request or other service you have requested
• Legitimate interests — to operate, maintain, and improve our website and services, where those interests are not overridden by your rights
• Legal obligation — to comply with applicable laws and regulations

4. Sharing of Information

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing purposes — ever.

We share your information only in the following limited circumstances:

• Web3Forms — our form submission provider transmits form data to our email address. Web3Forms processes data in accordance with its own privacy policy. No data is retained by Web3Forms beyond transmission.
• Google Analytics — only if you consent to analytics cookies. Google may process anonymized usage data as described in Google's Privacy Policy. We use IP anonymization.
• Cloudflare — our hosting provider. Cloudflare may process network-level data (such as IP addresses) as part of providing CDN and DDoS protection services, in accordance with Cloudflare's privacy policy.
• Legal requirements — we may disclose information if required to do so by law, court order, or governmental authority.

5. Data Retention

Form submissions and customer records are retained for a minimum of three (3) years from the date of collection, or longer if required by applicable law or ongoing dispute resolution. Analytics data (if consented) is retained per Google Analytics default settings (26 months) and may be adjusted at our discretion. You may request deletion of your personally identifiable data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right of rectification — request correction of inaccurate data
• Right of erasure — request deletion of your personal data ("right to be forgotten")
• Right to restriction — request that we limit how we process your data
• Right to data portability — request a copy of your data in a portable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent for analytics cookies at any time (see Cookie Policy below)

California residents (CCPA): You have the right to know what personal information is collected, to request deletion, to opt out of the sale of personal information (we do not sell your data), and to non-discrimination for exercising these rights.

To exercise any of these rights, contact us through our contact form or email us at hello@verdron.com. We will respond within 30 days.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS. Form data is transmitted securely to our email provider. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites (including Canva for embedded videos). We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the revised policy. For material changes, we will make reasonable efforts to notify users via a notice on the website.

11. Contact

For privacy-related inquiries, requests to exercise your rights, or concerns about our data practices, contact us:

Josiah Ramler / Verdron
Email: hello@verdron.com
Location: Carlock, Illinois, USA
Contact form: verdron.com/contact

This Cookie Policy explains what cookies are, which cookies Verdron uses, and how you can control them.

What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website. They help websites remember information about your visit — such as your preferences or consent choices. Cookies cannot execute programs or deliver viruses to your device.

Cookies We Use

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• verdron_cookie_consent — stores your cookie preference ("accepted" or "declined") so we don't show the consent banner on every visit. Stored in localStorage, not a cookie file. Expires when you clear your browser data. No data is sent to any server.

Analytics cookies (only if you consent):

• Google Analytics (_ga, _ga_*, _gid) — set by Google Analytics (GA4) to distinguish users and sessions and to track website usage in aggregate. IP addresses are anonymized. These cookies are set by google.com and governed by Google's Privacy Policy. Cookie lifespan: _ga persists for 2 years; _gid expires after 24 hours.

We use no advertising, retargeting, or social media tracking cookies. We do not use third-party cookies for any purpose other than the analytics described above (with your consent).

Managing Your Cookie Preferences

On this website: You can withdraw your consent to analytics cookies at any time by clearing the verdron_cookie_consent entry from your browser's localStorage. The easiest way to do this: open your browser's developer tools (F12), go to Application → Local Storage → verdron.com, and delete the verdron_cookie_consent key. The consent banner will reappear on your next visit.

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Contact for Cookie Inquiries

If you have questions about our use of cookies, contact us at hello@verdron.com or through our contact form.